Miller Australia Pty Ltd Returns Policy

At Miller Australia Pty Ltd, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

Eligibility for Returns:

• You have Fourteen days from the date of receipt to return an item.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase is required for all returns.

Non-returnable Items:

• Custom or personalized items
• Items marked as “Final Sale”

2. Process for Returns

Initiate a Return:

• Contact our customer service team at info@miller-int.com or 1300 744 824 to initiate a return.
• Provide your order number, reason for return, and any supporting documentation or photos if applicable.

Return Shipping:

• Once your return is approved, we will provide you with a return shipping label and instructions.
• Return shipping costs will be deducted from your refund unless the return is due to a defect or error on our part.

3. Refunds

Inspection and Processing:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.

Refund Timeline:

• Please allow five business days for the refund to be processed and the credit to appear on your statement.

Partial Refunds:

• Partial refunds may be granted in certain situations, such as items not in their original condition, damaged or missing parts for reasons not due to our error.

4. Exchanges

Exchanging an Item:

• If you need to exchange an item for a different specification, please contact our customer service team to arrange the exchange.
• Exchanges are subject to product availability.

5. Damaged or Defective Items

Reporting a Problem:

• If you receive a damaged or defective item, please contact us within five days of receipt.
• Provide your order number, a description of the issue, and any supporting documentation or photos.

Resolution:

• We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.

6. Return Exceptions

Promotional Items:

• Items received as part of a promotion must be returned together. For example, if you received a free item as part of a promotion, both the purchased and free items must be returned.

Bundled Items:

• Bundled items must be returned together. Partial returns of bundles are not accepted.

7. Contact Us

If you have any questions about our returns policy, please contact us at:

Miller Australia Pty LtdEmail: info@miller-int.comPhone: 1300 744 824